Hire Period
How long is hire?
Unless specifically arranged at the time of booking, all standard hires are based on a total of up to 3 days:
Day one: delivery/pick up.
Day two: event
Day three: collection/drop off
Please note that our standard delivery and collection hours are between 09:00 and 17:00 Monday to Friday. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. No further costs will be incurred in this instance.
Can we have the items longer?
Of course! Providing we have availability, our props can be hired for an unlimited number of hire periods. Please arrange this during booking.
Are you insured?
Yes, all props are covered by our public liability insurance. We also have Risk Assessments available for our props, please ask if you need a copy for your event.
Delivery and returns
Will delivery be charged as an additional cost?
Delivery will be additional to the cost of the prop hire.
How do you deliver?
Smaller items will be sent using either Royal Mail or DPD next day delivery. Larger items will be couriered using our in house delivery service. Collection can be arranged.
How are items returned?
Smaller items will be sent out with returns labels. Items must be boxed in the original packaging and returned within the hire window. Larger items will be collected by our in house delivery service. Returns can be made direct to our studio by the client if pre arranged
Where do you deliver?
We deliver throughout the UK. All deliveries are dispatched from our studio in Oxfordshire.
When do you deliver?
Our standard delivery and collection typically take place the day before and the day after your event. Weekend events include an extra day’s hire, as delivery will take place on Friday and collection will take place on Monday. Other arrangements can be made subject to a surcharge.
Does someone need to be there when you deliver the items?
All items whethershipped via Royal Main, DPD or our in house delivery serve will need to be signed for. The person signing for the items must be the person responsible for hire unless it is agreed prior to delivery.
Do you need to be able to park outside my venue?
Yes, the venue or delivery address must be accessible to us. If it is not safe or easily accessible we will not be able to deliver the items and you will be still be liable for full payment.
What happens if an item breaks in transit?
We will try our utmost to replace the broken item or we will refund the value of item.
How do the items arrive?
All items will arrive safely packed. They must be returned in the original packaging.
Do you set the items up?
Dae Studio is happy to provide a styling service for an additional charge. Please arrange this on booking.
Can we collect items ourselves?
Yes provided you have an adequate vehicle and the items remain your responsibility at all times. We would advise bringing packing blankets and for large items ratchet straps to protect and secure the load. The measurements of all our props are online, so please check before hand that they will fit in your vehicle, if in doubt please ring us.
Breakages and loss
What happens if a hire item is broken during a hire?
The customer is responsible for the items from when they are signed over during delivery or upon collection. If an item is broken then we will try to find the best way to repair it and will invoice the customer the repair costs not exceeding the total value of the item. If an item is lost or not repairable to a quality that we are happy with, the client will need to repay the full value of the item. Item values can be requested upon booking.
Pricing
Is there a minimum order?
Prop hire is subject to a minimum spend of £75.00+VAT, excluding delivery and cleaning fees.
What’s included in the hire price?
The hire price is a dry hire price which does not include styling, delivery or clea unless otherwise stated.
How do I confirm a booking?
Bookings are only confirmed once we have received payment of the 50% deposit, until this point other people may book and pay for props you are interested in.
How do I pay?
Payment can be made via BACS to the details on the bottom of your quote / invoice.
How much is deposit?
The deposit is 50% of the hire price as shown on your quote and allows you to secure the items for your booking.
When do I pay my deposit?
The deposit can be paid at any time but items will not be reserved until the deposit is paid. We allow 7 days from when your invoice is sent to allow payment of the deposit to fully clear.
When do I pay the full amount?
The total amount is due no less than 21 days before your hire period commences. You will receive automated emails reminding you when payment is due.
Cancellation
Can I cancel my booking?
Please note that the 50% deposit is non-refundable in all scenarios:
More than 21 days before day one of your hire: 80% of full hire value refunded.
Between 21 and 14 days before day one of your hire: 50% of full hire value refunded.
Between 13 and 7 days before day one of your hire: 25% of full hire value refunded.
Less than 7 days before day one of your hire: No refund available.
To cancel a hire you must inform us in writing.
Can I remove items from my booking?
Once you have paid the 50% deposit then you cannot remove items from your booking.
If my event or wedding is cancelled, can I get my money back?
No, we would advise you to take out event cancellation insurance.
If it rains can I get my money back?
No, unfortunately we cannot be accountable for the weather.
Stock
What happens if my item is no longer available due to breakage or rotation of stock?
We will notify you of any of your items change of time. We understand that in some cases a deposit may be paid a long time in advance of the actual event. We cannot foresee breakages by our customers but we always try to replace like for like or similar items. Due to the bespoke nature of some of our items we will inform you promptly to allow you reassess your hire. In the unlikely event that this happens then you will be entitled to a full refund for the particular item.